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Refund Policy

Patent, trademark and design pending numbers, national phase patents, South African trademarks, South African designs (collectively referred to as "Applications") and prototyping

Refunds will be made on to original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

We aim to "process" Applications immediately upon order. This means that we will, within a very short time of receiving your order for an Application:

  • make payment directly to a country's intellectual property ("IP") Office on your behalf; or
  • where we are unable to make an Application payment to a country's IP Office directly, instruct an authorized foreign attorney to make such Application payment on your / our behalf.

As soon as we process an order for an Application, we become liable to pay the associated Application filing and issuance cost. Accordingly, NO CANCELLATIONS ARE ACCEPTED for Application filing instructions.

You may cancel an order for a prototyping service at any time up to 24 hours of placing such order, provided that we are entitled to charge you for: work we have performed; and costs we have incurred, prior to such cancellation ‐ associated charges and costs will not be refunded.